Working with a Partner

Some organizations are set up and run by a partner, an agency or builder that works with Stardeck. This page explains what that means for your organization.

The Partner badgeCopy Anchor Link

Under Settings → Team Members, people from your partner's team show a Partner badge.

• They are Admins of your organization, so they can build and run your apps.
• Their access comes from your partner. You can't change their role or remove them here. Ask your partner, who adds and removes their own people.
• When someone leaves your partner's team, they lose access to your organization automatically.

Your own membersCopy Anchor Link

People you invite yourself are yours. Your partner's access never changes or removes them, even if someone you invited also works for the partner.

Keep at least one of your own people as an Admin. Your partner can't release your organization until you have one, and only your own admins can manage billing.

BillingCopy Anchor Link

You pay Stardeck directly unless your partner pays for your plan. When it does, Stardeck invoices the partner, and the partner bills you on its own terms.

• When you pay, your own admins and your partner can both change the plan, add-ons and credits under Settings → Usage & Billing. Only your own admins manage your card and billing details.
• When your partner pays, you see your plan and usage there but no Stardeck prices. Ask your partner to change the plan, add-ons or credits.

If your partner created your organization, it started on the free plan so they could build first. Choose a plan when you are ready to go live. Your first plan, whichever it is, comes with a 30-day free trial instead of the 7-day Core trial. See Platform Costs.

Ending the relationshipCopy Anchor Link

• Ask your partner to release your organization. Their team's access ends; your members, apps, data and plan stay as they are.
• To move to a different partner, or if your partner isn't reachable, contact support@stardeck.ai.

Next stepsCopy Anchor Link